Department of Psychology

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    Workplace Bulling, Self-coping and Psychological Wellbeing in call centre agents
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2024) Shumesa Rauf; Sp20-BPY-31; Ms. Bareera Saeed; LHR TP 8879
    The current study examined the relationship among workplace bullying, self-coping, and psychological well being among call centre agents using a correlational research design. A hypothesis was proposed positing a correlation between workplace bullying, self-coping, and psychological well-being within contact centre agents. Moreover, there exists a correlation between workplace bullying, self-coping mechanisms, and psychological well-being at call centres. The sample consisted of 400 call center agents (N=400), comprising 361 males and 39 females, whose ages ranged from 19 to 35 years (M=22.62, SD=1.72) . The data was obtained by a convenient sampling method from various individual and multinational call centres In order to recruit participants and collect data, the researchers used a convenient sampling methodology. To assess workplace bullying, self-coping techniques, and psychological well-being, three measures were used: the Workplace Bullying Scale (WBS: Anjum Ambreen et al.,2019 ) , the Self Coping Scale (SCS: Chesney MA et al., 2006), and the Psychological Wellbeing Scale (PWS: Ryff’s 2005). Moreover, workplace bullying and psychological well being were positively correlated to each other while self coping has no significant relationship with them
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    Poor Sleep Quality, Overthinking and Mental Well-Being in Young Adults
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2023) Maryam Ghaffar; FA19-BPY-023; Dr. Shameem Fatima; LHR TP 8378
    The current study aimed to evaluate the association between poor sleep quality, overthinking, and mental well-being. It was hypothesized that there would be an association between poor sleep quality, overthinking, and mental well-being in young adults. Moreover, overthinking would mediate the association between poor sleep quality and mental well-being in young adults. A sample of 488 young adults, including men (n = 244) and women (n = 244) ranging in age from 19 to 25 years (M = 20.38, and SD = 1.76) was taken from different private and government sector universities. Convenience sampling strategy was used to approach participants and data collection. Pittsburgh Sleep Quality Index (Buysse et al., 1989), Perseverative Thinking Questionnaire (Tennant et al., 2007), and Warwick Edinburgh Mental Well-being Scale (Warwick & Edinburgh, 2008) were employed to assess the levels of sleep quality, overthinking, and mental well-being. Pearson product-moment correlation and mediation analysis through AMOS were used to test hypotheses. The findings of the study revealed that poor sleep quality is correlated with overthinking and mental well-being in young adults. Overthinking was found to have a positive association with poor sleep quality and a negative association with mental well-being. Furthermore, overthinking was mediating the relation between poor sleep quality and mental well-being. The present study has implications in social, counseling, and educational psychology. Limitations, implications, and future directions of the current study were also discussed.