Workplace Bulling, Self-coping and Psychological Wellbeing in call centre agents

Abstract

The current study examined the relationship among workplace bullying, self-coping, and psychological well being among call centre agents using a correlational research design. A hypothesis was proposed positing a correlation between workplace bullying, self-coping, and psychological well-being within contact centre agents. Moreover, there exists a correlation between workplace bullying, self-coping mechanisms, and psychological well-being at call centres. The sample consisted of 400 call center agents (N=400), comprising 361 males and 39 females, whose ages ranged from 19 to 35 years (M=22.62, SD=1.72) . The data was obtained by a convenient sampling method from various individual and multinational call centres In order to recruit participants and collect data, the researchers used a convenient sampling methodology. To assess workplace bullying, self-coping techniques, and psychological well-being, three measures were used: the Workplace Bullying Scale (WBS: Anjum Ambreen et al.,2019 ) , the Self Coping Scale (SCS: Chesney MA et al., 2006), and the Psychological Wellbeing Scale (PWS: Ryff’s 2005). Moreover, workplace bullying and psychological well being were positively correlated to each other while self coping has no significant relationship with them