Final Year Projects (FYPs) - Undergraduates
Permanent URI for this collectionhttps://repository.cuilahore.edu.pk/handle/123456789/49
This collection archives the complete set of theses produced by students of the COMSATS University Islamabad, Lahore Campus.
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Item Impact of Human Resource on the efficiency of Microfinance Institutions: An empirical investigation(Library Information Services, CUI Lahore, 2015) Rabiya Rasool; SP13-MSP¬M-016; Dr. Ahmad NawazThis study investigated how human resource (HR) contributes towards the efficiency of microfinance institutions (MFIs). Cost per borrower has been used as a proxy of efficiency. Human resource is one of the nine knowledge areas in Project Management on which this study focused on. To alleviate poverty, Microfinance Institutions (MFIs) deal with every new intervention as a project and therefore, project management is helpful in a sense that it contributes to the efficiency of microfinance. As, for the survival, MFIs have taken a turn towards sustainability and commercialization. The quality of service delivery in the microfinance industry depends on person to person contact and relationship. Due to various challenging circumstances in business, MFIs competitive position keeps on changing constantly. Hence, it has become more human resource-intensive where sourcing of skilled and quality human resources can play a crucial role in sustaining the growth of this industry. Using a panel data set of around 491 MFIs, this study investigated the impact of HR variables i.e. personnel allocation ratio, personnel expenses and staff productivity on the efficiency of microfinance by controlling external and internal factors. By employing random effect model our findings suggest that staff productivity and personnel allocation ratio improves the efficiency of an MFI, whereas, personnel expenses have a positive significant relation with cost per borrowerItem The impact of Enterprise Resource Planning integration on the Performance: A case of Multinational Engineering Firm(Library Informtion Services, CUI Lahoare, 2018) Kanwal Iqbal; CIIT/FA16-RPM-001/LHR; Dr. Ahmad Nawaz; LHR TP 5211This study aims to investigate the process of implementation of Enterprise Resource Planning (ERP) in multinational organization in Pakistan. The modern organizations have competitive edge in the market due to in time project delivery with accurate information. The integrated databases helps in accessing information quickly. The decision for the new projects are taken according to the previous information. ERP is considered as useful application for process automations and effective decision making. It is comprised of review of the relevant literature, business process efficiency and effectiveness of implementing ERP before and after and highlighting critical success factors in implementation of ERP. The successful implementation of ERP is only possible if the success factors are critically monitored. The success rate of ERP is very low in developing countries. The study is conducted in particular context of a multinational engineering firm with its head operations in Pakistan. By employing Mix-method approach, it first quantitatively evaluates the process times involved in bidding and budgeting processes before and after the implementation of ERP. Then qualitatively, it aims to highlight critical success factor of implementing ERP through semi-structured interview. The major contribution of research is, the benefits of implementation of Enterprise Resource Planning in developing countries at large and in Pakistan in particular, help provide guidelines for firm owners, employees and Quality managers in transforming organizational policies in order to have competitive edge in the market.Item Impact of Service Quality on Brand Loyalty in Pizza Hut Restaurants(Library Informtion Services, CUI Lahore, 2014) Neelma Gul; CIIT/FA12-MSPM-018/LHR; Dr. Ahmad Nawaz; LHR TP 4310In this modern area of competition and race everyone wants its product and brand to be on top, and they can use every tactic to achieve that position. This is a fact that in this quickly changing world, customers and their satisfaction matter a lot. Various studies proved that customer satisfaction can only be attained by achieving the quality standards and maintain them. In this aspect, Parasurman‟s five quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) are very commonly used for measuring the quality. Previous studies show that there is a lack of studies present on restaurants. This study shows the effect of quality and control variables on customer satisfaction, which will finally end up as analyzing brand loyalty (attitudinal and behavioral loyalty). Data was collected from selected Pizza Hut franchises, using systematic random sampling through questionnaires. 400 questionnaires were distributed among customers of Pizza Hut out of 330 were getting filled with them, but only 293 responses were considered acceptable for this study. Cost Factor analysis and multiple regressions are performed to analyze, model fitness and variables relationship with each other. Service quality is positively impacting the brand loyalty. Customer satisfaction partially mediates service quality and brand loyalty. Further, control variables have no impact on brand loyalty and customer satisfaction.Item The Moderating Role of Risk on Informal and Formal Control on Process Performance: An Evidence from Lahore base IT firms(Library Information Services COMSATS University Islamaabad Lahore Campus, 2019) Umar Munir; SP17-RPM-003; Dr. Ahmad Nawaz; LHR TP 5699The main focus of this study is to inquire about the impact of control on process performance with the moderating role of risk in the information technology industry of Lahore, Pakistan. Finding the impacts of control types and moderating roles of risk types on process performance is the main contribution of this study because the information technology industry of Pakistan is facing problems of lack of control and risk. Empirical data is collected from large and medium scale information technology companies based in Lahore city. Empirical data is tested by using SPSS technique and results are deduced. All the hypotheses of the study are validated. The results showed that informal control and formal control has a positive impact on process performance because to enhance better control is improving the chances of better process performance. User and requirement risk are used as moderating variables. It is found that user risk and requirement risk have a negative impact on the relationship between control and process performance. Both of these risk lead to miss commitments and process performance is compromised. Hence, it is the responsibility of Project Manager (PM) to enhance control of the project and to avoid, reduce or minimize the unfavourable effects of user and requirement risk on process performance.