The impact of Enterprise Resource Planning integration on the Performance: A case of Multinational Engineering Firm

Abstract

This study aims to investigate the process of implementation of Enterprise Resource Planning (ERP) in multinational organization in Pakistan. The modern organizations have competitive edge in the market due to in time project delivery with accurate information. The integrated databases helps in accessing information quickly. The decision for the new projects are taken according to the previous information. ERP is considered as useful application for process automations and effective decision making. It is comprised of review of the relevant literature, business process efficiency and effectiveness of implementing ERP before and after and highlighting critical success factors in implementation of ERP. The successful implementation of ERP is only possible if the success factors are critically monitored. The success rate of ERP is very low in developing countries. The study is conducted in particular context of a multinational engineering firm with its head operations in Pakistan. By employing Mix-method approach, it first quantitatively evaluates the process times involved in bidding and budgeting processes before and after the implementation of ERP. Then qualitatively, it aims to highlight critical success factor of implementing ERP through semi-structured interview. The major contribution of research is, the benefits of implementation of Enterprise Resource Planning in developing countries at large and in Pakistan in particular, help provide guidelines for firm owners, employees and Quality managers in transforming organizational policies in order to have competitive edge in the market.