Impact of Team Knowledge Management, Problem Solving Competence, Interpersonal Conflicts on Project Performance

Abstract

The current study has investigated the influence of team knowledge management on project performance through the mediating effect of problem solving competence and interpersonal conflicts of the team. The study explains that Information system development is a process of multiple problem solving which demands knowledge management of diverse knowledge resources. Team diversity causes interpersonal conflicts among team members, which are encouraged to promote creativity, innovation and team building. Data is collected by survey method from the sample of 187 information system project managers/team leaders, who were employed in software houses of the Lahore city. Hypothesis and mediation tested with the use of a second generation multivariate data analysis method called structural equation modeling. According to the results it has been confirmed, that problem solving competence and interpersonal conflicts mediates the effect of team knowledge management on project performance. Results of analysis supported the theoretical model. Based on resource base view and conflict theory, study affirms the importance of team knowledge management and impact of interpersonal conflicts on Information System Development project.