Department of Management Science
Permanent URI for this communityhttps://repository.cuilahore.edu.pk/handle/123456789/20
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Item The Impact of Knowledge Management on the Competitive Advantage of Small to Medium Enterprises in Pakistan(Library Information Services COMSATS University Islamabad Lahore Campus, 2020-04-08) Rumeng He; FA16-RPM-013; Dr. Ghulam Hussain; LHR 6057Contrary to the majority of knowledge management research that focus on large firms in developed countries, this research focuses on Small to Medium Enterprises (SMEs) in Pakistan, a developing country, where 99 % of the total business establishments are made up of SMEs. The relationship between knowledge management, innovation and competitive advantage is explored in this thesis, as well as the moderating roles o f the secto r of business and size of firm. The questionnaire s urvey approach is used to gather data from the owners of around 160 SMEs operating in the fields of garment and textile, furniture, advertising, handicraft, food, consultancy , software/IT and tr ading. The results will then be analyzed through various statistical methods as appropriate . The expected findings for this study should demonstrate that knowledge management significantly and positively affects competitive advantage and that innovation also positively and significantly effects the competitive advantage. Conclusions drawn from this study can be beneficial to both practitioners and scholars in understanding and implementing knowledge management successfully thus improving and enhancing ove rall performance of firms and the economy in the context of developing countries.Item Role of Creative Discourse on Organizational Politics & Organizational Learning(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Ayesha Khalid; FA16-RMS-002; Dr. Hafiz Muhammad Usman; LHR TP 5438The aim of this study is to explore the role of creative discourse spaces in organizational politics and organizational learning. Literature on politics and organizational learning brings to the fore two imperative roles of politics in organizational learning. On the one hand, the traditional literature on the links between organizational politics and organizational learning portrays politics as destructive effects on organizational learning. On the other hand, a few studies have posited organizational politics as a source of enhancing organizational learning. The literature also suggests that in the presence of spaces for creative discourse in organization, employees involve in organizational politics that enhances organizational learning; while the unavailability of discourse can result in politics that is harmful for organizational learning. However, despite invaluable contributions in the literature and practice, the theoretical underpinning and empirical literature on the role of creative in organizational politics and organizational learning is non-existing. By using qualitative case studies of two companies as a research methodology, this study aims to explore the role of creative discourse spaces in shaping organizational politics which is constructive for organizational learning. The key reason to use this methodology is the lack of theory on the links between creative discourse, organizational politics (both constructive and destructive) and organizational learning. As a contribution in theory, the present study will contribute how spaces for creative discourse can affect organizational politics and learning. The study will suggest that organizational politics should not be considered essentially negative for organizational learning. Instead, the managers need to provide employees with spaces for free and open dialogue and discussion and focus on offering them opportunities for experimentation. This would create politics in the form of tensions and contestations and the exploitation of these contestations in ways that are constructive for organizational learning.Item Investigating the Relationship between Change Order Determinants and Project Performance: An evidence from educational building projects in KPK province, Pakistan(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Sami Ur Rehman; FA16-RPM-011; Dr. Summaira Malik; LHR TP 5213Construction projects are difficult to complete without having changes to the original scope. Change orders are very common in modern construction projects and are often generated from different sources which can create complications for the project performance. Good educational infrastructure has a great impact on the achievement of better education. However, many research studies have identified the critical role of project complexity between change orders and project performance but there is hardly any study which has empirically tested these relationships on educational building projects in case of Pakistan. Thus this study aims to identify the main factors causing change orders and to analyze their potential effects on project performance, and to develop recommendations for the effective control of these change orders specifically in the context of educational building projects in KPK Province, Pakistan where variation orders are considered more common due to lack of research and development in this region of the country. This study also explores the mediating role of project complexity between change order and project performance. Primary data collected through a standardized questionnaire from the construction professionals involved in 25 completed educational building projects in KPK. Results of this study reveal that there exists a significant relationship between change orders and project performance and project complexity significantly mediates the relationship between change orders and project performance. Hence it is concluded that change orders have directly an adverse impact on project performance as well as the determinants of change orders create complexity in project which leads undesirable results in project performance. To improve project performance, the construction professionals must pay attention to minimize the adverse effects of change orders by handling the project complexity in an effective manner.Item Governance of Project Management, Benefit Realization Management and Project Success: An Empirical Investigation for Pakistan Railways(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Muhammad Noman Malik; FA16-RPM-006; Dr. Summaira MalikThe main purpose of this study is to analyse the impact of Governance of Project Management and Benefit Realization Management on Project success with the mediating role of Benefit Realization Management in context of Projects in Pakistan Railways. The impact of Governance of Project Management, Benefit Realization Management on Project success is the major contribution of this study in context of Pakistan Railways as this sector has been condemned for many years because of the falling number of customers and its inadequacy to contribute in the economy of Pakistan. Empirical data is collected from the Professionals of Pakistan Railways working on Projects in different departments namely Department of Mechanical Engineering, Department of Civil Engineering, Department of Signals and Telecommunication Engineering and Directorate of Information Technology. The collected data from the aforementioned departments is analysed through Structured Equation Modelling (SEM). The results showed that Governance of Project Management is positively related to Project success furthermore the Benefit Realization Management is also positively related to Project success and Benefit Realization Management partially mediates the relationship between Governance of Project management and Project success in context of Projects in Pakistan Railways, a state owned organization.Item Internal Service Quality Effect on Employee Satisfaction and Employee Commitment: A Case of Pakistani Banking Industry(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Nabeela Aslam; FA16-RMS-006; Dr. Ibrahim Abdullah; LHR TP 5435The objective of this study is to use positive organization behavior and service research to introduce employee well-being as a major construct that how internal service Quality(ISQ) drives employee commitment, employee satisfaction and employee performance. Data has been collected from 210 employees of different banks. Partial least square of structural equation model (PLS-SEM) is employed through Warp PLS 5.0. Results reveal that internal services quality directly affect the employee satisfaction, employee well-being employee commitment and employee performance. Moreover employee well-being moderates the relation among employee satisfaction and employee performance.Item Impact of Customer Abuse and Job boredom on Job Burnout: Moderating Role of Self-Efficacy(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Hummara Abbas; FA16-RMS-005; Dr. Ahmad Qamar; LHR TP 5688The purpose of this research is to observe the relationship between customer abuse and job boredom with the dependent variable job burnout. Here self-efficacy is used as moderator variable. For this research data is collected from call centres. Reason is that these four variables strongly lie in call centres organization. Where employees face abusive language from customers side which create stress and pressure for employees .and after this due to call center environment and customers behavior reduces the confidence level of employees which leads to job burnout. Where employees expectation are totally opposite to the job requirements. They feel helpless in the organization. At the same time it becomes some difficult to follow the rules of organization and treated with customer in a good way. So here the moderator self-efficacy is used to overcome this issue. Where employees use their inner skills and capabilities to deal the customers. For data analysis Lahore city is selected with the sample of 291 employees. and data has been gathered through close ended questionnaire. In data analysis SPSS and confirmatory analysis through SEM are used to test hypothesis. This software is used to test the relationships of variables.Item Green Supply Chain Management Practices, Responsive Strategy, and Supply Chain Performance: Mediation of Absorptive Capacity(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) TAQUREER HYDER; FA16-RMS-013; Dr. Imran Shafique; LHR TP 5205The objective of this study is to analyze the impact of GSCM practices and responsive strategy on supply chain performance. Further, absorptive capacity mediates this relationship. Stakeholder and information processing theories are employed to build this relationship. Data has been collected from 57 textile organizations. Partial least square of structural equation modeling (PLS-SEM) is employed through Warp PLS 5.0. Results reveal that GSCM practices directly affect the supply chain performance. Absorptive capacity shows fully meditation among GSCM practices, responsive strategy and supply chain performance.Item Linking Ethical Leadership to Employee Voice Behavior: role of Psychological Safety, Organizational Identification and Promotion Focus.(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Syed Mubashar Raza Kazmi; FA16-MSMS-004; Dr. Asma Imran; LHR TP 5204In fast pace market organizations are acquiring resources and developing behaviors that can give them competitive advantage and facilitate in achieving their goals. This study is intended to investigate and understand impact of ethical leadership on employee voice behavior by using employee psychological safety and organizational identification as mediating variables and employee promotion focus as moderator variable. Nembhard & Edmondson, (2006) confirmed vigorous importance of ethical leadership on employee psychological safety perception. Ethical leadership provoke organizational identification behavior among employees of the organization (Sluss & Ashforth, 2008).This study own vital significance because organizations through ethical leadership develops psychological safe environment to speak and share their ideas and suggestions for improvement of organizational current procedures and achieving organizational goals efficiently and effectively. Leaders through their ethical consideration and demonstration create the sense of oneness among their employees towards their organization. This study has crucial significance because it explore the relationship of employee’s psychological and emotional perception through ethical orientation and encourage employees to raise their voice for organizational learning and achieving organizational monetary and non monetary goals. A total of 225 respondent from pharmaceutical companies of Lahore have been given questionaries’ on simple random sampling. Scale have been used for each variable and questions are translated in to Urdu and English language. Reliability and validity test have been examined the results supports variable reliability and validity. Path analysis have been examined to analyzed relationship among variables and hypothesis testing on smart PLS. Results showed that there is positive impact of ethical leadership on employee voice behavior. Moderation effect of employee promotion focus have been confirmed through results. There is partially mediation found of employee psychological safety and organizational identification between ethical leadership and employee voice behavior. Theoretical and practical implications are discussed and limitation and future research possibilities are suggested.Item UNDERSTANDING HRM- PERFORMANCE RELATIONSHIP: MODERATING ROLE OF HRM SYSTEM STRENGTH(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Aazram Naeem; FA16-RMS-009; Dr. Basharat Naeem; LHR TP 5691In the last three decades or so, a considerable body of research has been dedicated to investigate the linkage between human resource practices and organizational performance. Though empirical research proposes that the relationship between human resource management (HRM) and organizational performance is positive (e.g., Boselie et al., 2005; Combs et al, 2006), but studies show that this relationship is weak (Paauwe, 2009), and the explicit methods are not clearly mention through which HRM impacts organizational performance (Buller & McEvoy, 2012). All of this happen because the empirical research varies regarding definitions, measures related to HR practices and performance, levels of analysis, and theoretical foundations (Guest, 2011; Paauwe, 2009)Item The impact of Enterprise Resource Planning integration on the Performance: A case of Multinational Engineering Firm(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Kanwal Iqbal; FA16-RPM-001; Dr. Ahmad Nawaz; LHR TP 5211This study aims to investigate the process of implementation of Enterprise Resource Planning (ERP) in multinational organization in Pakistan. The modern organizations have competitive edge in the market due to in time project delivery with accurate information. The integrated databases helps in accessing information quickly. The decision for the new projects are taken according to the previous information. ERP is considered as useful application for process automations and effective decision making. It is comprised of review of the relevant literature, business process efficiency and effectiveness of implementing ERP before and after and highlighting critical success factors in implementation of ERP. The successful implementation of ERP is only possible if the success factors are critically monitored. The success rate of ERP is very low in developing countries. The study is conducted in particular context of a multinational engineering firm with its head operations in Pakistan. By employing Mix-method approach, it first quantitatively evaluates the process times involved in bidding and budgeting processes before and after the implementation of ERP. Then qualitatively, it aims to highlight critical success factor of implementing ERP through semi-structured interview. The major contribution of research is, the benefits of implementation of Enterprise Resource Planning in developing countries at large and in Pakistan in particular, help provide guidelines for firm owners, employees and Quality managers in transforming organizational policies in order to have competitive edge in the market.