Department of Management Science
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Item Linking Team Communication to Agile Software Development Project Success: Mediating Role of Team Adaptability and Moderating Effect of Shared Goals(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2025) Hadia Ahsan; CIIT/SP23-RPM-006/LHR; Dr. Imran Shafique; LHR TP 10111In order to accomplish the requirements of Agile software development, an environment characterized as being very flexible is required to be able to collaborate with team members effectively and to align the needs of all team members with the goals of the project. Although Agile methodologies have been adopted by many companies globally, there is little evidence of studies that investigate the impact of individual factors at the level of a team on the outcomes of an Agile project; especially within countries in the developing world. This study utilizes the Input–Process–Output (IPO) model to assess the relationship between the communication of a team and the success of the projects of an Agile software development process, in addition to assessing the mediating role of team adaptability and the moderating effects of shared goals. A Quantitative Research Design was used to collect the data from Professionals in Pakistan who work on Agile Software Development Teams, such as Project Managers, Scrum Masters, and Software Developers. Data collection occurred via a Structured Questionnaire. A PLS-SEM (Partial Least Squares Structural Equation Model) was performed via the SmartPLS program to evaluate the direct, mediating and moderating relationships of the study variables. Results indicate that team communication among team members positively affects the success of Agile Software Development Projects. Results also indicate that Team Adaptability partially mediated the relationship between Team Communication and Agile Software Development Project Success. Therefore, team communication will increase Agile Software Development Project Success through enabling teams to adapt to the changes in project requirements. Also results indicate that Shared Goals significantly moderated the relationship between Team Communication and Agile Software Development Project Success. Thus, Higher Goal Alignment will strengthen Team Effectiveness and therefore produce better Agile Project Outcomes. Therefore, this study extends the use of the IPO model in Agile Project Management Literature through the inclusion of Communication, Adaptability, and Shared Goals. Additionally, the findings of this study offer valuable information to Project Managers and Organizations on the best ways to implement communication practices, encourage team adaptability, and establish shared goals to improve the success of Agile Software Development Projects.Item Toolkit for Developing Training Modules to Enhance the Performance of White-Collar Employees in the Textile Industry of Pakistan.(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2024) Urwa Iqbal; CIIT/SP23-RBA-026/LHR; Dr. Imran Shafique; LHR TP 9608This study focuses on the development and implementation of a comprehensive training program for White-Collar Employees in the textile industry to address critical challenges in operational efficiency, safety compliance, sustainability, and workforce retention. The program is structured over five days, with each day focusing on essential skills such as workplace orientation, technical knowledge, safety protocols, and soft skills development. Activities include interactive workshops, hands-on exercises, and evaluations designed to equip MTOs with the skills and knowledge needed to excel in their roles. The analysis reveals that Eastgate Pakistan and the broader textile industry face challenges such as skill gaps among White-Collar Employees, high workplace incident rates due to inadequate safety training, and insufficient adoption of sustainable practices. The proposed training program offers actionable solutions, with quantified benefits including a 20% increase in operational efficiency, a 30% reduction in workplace incidents, improved trainee retention within three months, and a 15% reduction in waste generation along with a 10% decrease in energy consumption. The recommendations align with organizational goals, fostering a culture of excellence and sustainability while addressing existing gaps. Limitations of the study include the reliance on self-reported data from interviews and the potential variability in implementation across different organizations. However, these findings provide a robust framework for enhancing organizational effectiveness and sustainability. By integrating these practices, textile companies can achieve measurable improvements, support environmental goals, and build a skilled and motivated workforce prepared to drive innovation in the industry.Item Toolkit for Gender Diversity and Inclusion of Women in Textile Industry(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2024) Maham Arif; CIIT/SP23-RBA-008/LHR; Dr. Imran Shafique; LHR TP 9601As part of the MBA final semester at COMSATS University Lahore, this project explores at gender inclusion programs in the textile sector with a particular focus on Eastgate Industries Pakistan. The project key objectives are to explore the current state of gender diversity and inclusion in textile industries and to propose practical recommendations for improving the gender diversity and inclusion initiatives for women at textile industries. The scope of the project is to evaluate gender diversity, inclusion initiatives, availability of leadership development programs, mentoring opportunities, and equal opportunities of career progression. This will provide valuable insights to Eastgate Industries and the entire textile sector about how to establish more inclusive and positive workplaces. The project is done by conducting semi-structured interviews with the employees and observing the work environment at Eastgate Industries. The findings reveal that Eastgate Industries is still working on creating inclusive work environment for women. The organization lacks formal policies and regulations on gender diversity and inclusion e.g. no flexible working arrangements, less representation of women in leadership roles and absence of structured feedback mechanism etc. Recommendations are given on the basis of benchmarking some of the best practices in this industry and some models of Gender Diversity and Inclusion, keeping in view they help in achieve the broader goals for gender inclusivenessItem Transformational Leadership and Work Engagement: Mediating Role of Intrinsic Motivation(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2023) Zanab Bibi; FA19-RMS-020; Dr. Imran ShafiqueEmploying Social learning theory, this study will investigate the relationship between transformational leadership and work engagement directly and via intrinsic motivation. Transformational leadership is defined by leaders who inspire and drive their followers to reach their maximum potential. They frequently exhibit charismatic qualities, offer support and encouragement, and promote a common vision. profession engagement refers to an individual's level of excitement, dedication, and absorption in their profession. The data was collected from service sector in Pakistan. This sector typically involves industries such as hospitality, retail, healthcare, and customer service. The data collection process involved surveys, to gather information on employees' perceptions of transformational leadership and their level of work engagement. The results show that transformational leadership is positively and significantly related to work engagement and intrinsic motivation mediates between intrinsic motivation and work engagement. The study has several theoretical and practical implicationsItem When and How Strategic Supplier Partnership and Customer Relationship Promote Supply Chain Performance(Library Information Services COMSATS University Islamabad Lahore Campus, 2023-02-09) Rashid Minhas Lodhra; SP21-RBA-111; Dr. Imran Shafique; LHR TP 8739This study aims to analyze the influence of strategic supplier partnership and customer relationship on supply chain performance through intervening effect of supply chain resilience. The study used environmental uncertainty as moderator. Data was collected from textile industry of Pakistan, using convenience sampling technique. Partial least square-structural equation modeling (PLS-SEM) is applied to analyze the data. Statistical analysis showed that SSP and CR has significant direct influence on SCP. However, the data showed contradictory results in case of moderation and mediation effects of EU and SCR respectively. Further results are discussed with theoretical and practical implications.Item Promoting Software Engineers’ Creativity: Understanding the Role of Leadership Humility(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2022) Sameen Alvi; SP20-RPM-007; Dr. Imran Shafique; LHR TP 8141Despite the immense literature on creativity, there is little known about how leaders’ humility and cohesion among employees influence their creativity. Using interactionist perspective, the study examines the relationship between leadership humility and individuals’ creativity. Perceived cohesion was also studied as a mediator between leadership humility and individuals’ creativity in addition to moderating role of trait mindfulness. Data were collected from 140 respondents from the engineers/developers working in various software houses in Pakistan that are registered with Pakistan Software Houses Association (P@SHA) by using questionnaire. To perform the analysis Partial least square based structural equation modeling (PLS-SEM) has been used through WarpPLS 8.0. The results indicated that leadership humility has a significant and positive impact on individuals’ creativity. Findings confirm all the hypotheses relationships. Moreover, the study concludes with theoretical and practical implications as well as future research directions.Item Linking Potential Absorptive Capacity, Realized Absorptive Capacity and Project Performance: The Moderating Role of Environmental Uncertainty(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2020) Jahanzeb Waheed; SP19-RPM-004; Dr. Imran Shafique; LHR TP 6393This research study builds upon the research framework of absorptive capacity’s (ACAP) by George and Zahra (2002). ACAP includes “acquisition, assimilation, transformation and exploitation” (Zahra and George, 2002). The components of acquisition and assimilation are called potential absorptive capacity (PACAP), whereas, those of transformation and exploitation are facets of realized absorptive capacity (RACAP). The theory of dynamic capabilities is used to underpin ACAP as the dynamic use of resources for acquiring, assimilating, transforming and exploiting knowledge resources for enabling competitive advantage. The proposed model has five hypotheses. H1: PACAP positively effects project performance; H2: PACAP positively effects RACAP, H3: RACAP positively effects Project Performance, H4: RACAP positively mediates the relationship between PACAP and project performance, and H5: Environmental uncertainty negatively moderates the relationship between RACAP and project performance. The relationships among variables are ascertained based on 167 responses from on-going public sector projects/schemes (2019-2020) in the Government of the Punjab using bi-variate correlations, and linear and multiple linear regression analyses. The results show that hypotheses 1 to 4 are accepted, where in hypothesis 4 RACAP has a partial mediation between PACAP and Project Performance. Simultaneously, Environmental Uncertainty does not influence the relationship between RACAP and project performance. The findings suggest that public sector may have peculiar characteristics regarding Environmental Uncertainty and its effect on knowledge processes leading to Project Performance. This is because uncertainty in the environment is not a factor which influences projects capacity to use knowledge for performance. This study adds to the body of knowledge in the area of ACAP by demonstrating that ACAP influences public sector project performance by applying the sequential model of PACAP leading to RACAP, which in turn leads to Project Performance. Practically, the main implications of this study is that public sector project teams need to emphasize the development of ACAP in project and other public sector organizations. As there is interchangeability of knowledge and experience lessons learnt x from successful projects could be applied to other projects and organizations. As the public sector is multi-valued ACAP theory could be furthered by drawing from theoretical and methodological nuances in future researchItem The impact of Abusive Supervision on Employee Creativity: The Mediating Role of Job Stress(Library Information Services COMSATS University Islamaabad Lahore Campus, 2020) Summyia Gull; FA18-RMS-013; Dr. Imran Shafique; LHR TP 6055The present study investigates the procedure through which abusive supervision impacts employees’ creativity. Specifically, this study tests the relationship between abusive supervision employees’ creativity directly and through employees job stress as mediating mechanism. To establish the relationship of the variables, conservation of resource theory is used in this study. Abusive supervision could similarly be seen as harmful type of relationship conflict, which has seen as unfavorable to the creativity of employees (Bai et al, 2016). Most of the time abusive supervision effects mental health of the employees also. It is found that stress always drive from the pressure that managers put on employee. But some pressure is good for the employees so that they can perform well in the organization but forcing them too hard can cause serious issues, such as bad performance, low creativity and high turnover (HBR, 2019). We have tested these hypotheses on data collected from 180 private school teachers through questionnaire in Lahore. The findings support our hypotheses and mediation model. To analyze the relationship convenience sampling technique is used. Confirmatory factor analysis used for reliability and convergent validity and discriminant validity test used for validity then correlation and regression analysis.Item Enhancing service innovative behavior via ethical leadership: A moderated mediation analysis(Library Information Services COMSATS University Islamaabad Lahore Campus, 2018) Fazila Abdul Rehman; SP17-RMS-006; Dr. Imran Shafique; LHR TP 5461Service industry is growing fast by the time and it is important to incorporate service innovative behaviors (SIB) for survival and growth through incorporating ethical leadership (EL) within firms. Travel and tourism (being the largest service provider industry) is on the rise in Pakistan and contributes a larger part to the economy. The share of travel and tourism to GDP was 5.9% in 2018, and to rise by 5.8% pa, from 2018-2028, to PKR 1,727.7bn (USD 16,391.9mn), 3.0% of total GDP in 2028. The focus of this study is to analyze the role of ethical leadership in tourism sector of Pakistan. This study has three main objective: Firstly, analyze the relationship of ethical leadership and its effect on service innovative behavior. Secondly investigate role of OCB effecting the relationship of EL and SIB and finally, explore role of gender effecting association of EL and OCB. this study incorporate scholarly work on ethical leadership, service innovative behavior, organizational citizenship behavior and gender roles in one framework. By utilizing survey questionnaire, given framework then empirically tested through PROCESS MACRO. The results shows that EL has positive relationship with innovative behavior. OCB mediates the relationship of EL and service innovative behavior. however, gender moderate the association between ethical leadership and OCB which shows that ocb of female employees are less encouraged by EL than male employees. In terms of methodological implications this study perform moderated mediation by applying process macro. Hence, when leaders exhibit moral conduct in organizations, male employee’s service related innovative behavior is enhanced by showing OCB in the organizations.Item Impact of Cyberbullying on Employee Creativity: Role of Psychological Distress and Social Support(Library Information Services COMSATS University Islamaabad Lahore Campus, 2018) Wajeeha Mushtaq; FA16-RMS-010; Dr. Imran Shafique; LHR TP 5458This study aims to investigate the impact of cyberbullying on employee creativity with the moderation of social support. Furthermore, psychological distress mediates the nexus between cyberbullying and employee creativity. By convenience sampling technique, data is collected from manufacturing sector through survey questionnaire. Partial least square-structural equation modeling (PLS-SEM) is employed to estimate the data. Results demonstrate that cyberbullying affect negatively employee creativity directly and through psychological distress. However, social support moderates the link of cyberbullying and employee creativity in such a way the high social support makes this nexus weak. The results are discussed and theoretical as well as practical implications are presented.