M.Phil / MS
Permanent URI for this collectionhttps://repository.cuilahore.edu.pk/handle/123456789/48
This collection archives the complete set of theses produced by students of the COMSATS University Islamabad, Lahore Campus.
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Item Impact of Customer Abuse and Job boredom on Job Burnout: Moderating Role of Self-Efficacy(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Hummara Abbas; FA16-RMS-005; Dr. Ahmad Qamar; LHR TP 5688The purpose of this research is to observe the relationship between customer abuse and job boredom with the dependent variable job burnout. Here self-efficacy is used as moderator variable. For this research data is collected from call centres. Reason is that these four variables strongly lie in call centres organization. Where employees face abusive language from customers side which create stress and pressure for employees .and after this due to call center environment and customers behavior reduces the confidence level of employees which leads to job burnout. Where employees expectation are totally opposite to the job requirements. They feel helpless in the organization. At the same time it becomes some difficult to follow the rules of organization and treated with customer in a good way. So here the moderator self-efficacy is used to overcome this issue. Where employees use their inner skills and capabilities to deal the customers. For data analysis Lahore city is selected with the sample of 291 employees. and data has been gathered through close ended questionnaire. In data analysis SPSS and confirmatory analysis through SEM are used to test hypothesis. This software is used to test the relationships of variables.Item Impact of Corruption and Favoritism on Employee Stress: Moderating Role of Positive Organizational Climate.(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Syed Ahsan Ali; FA16-RMS-007; Dr. Ahmad Qamar; LHR TP 5689This study aims to explore the relationship of favouritism and corruption with job stress along with the moderating effect of organizational climate such as positive organizational climate reduces job stress and negative organizational climates increase job stress. For this study, data was collected from public sector (Cooperative department Lahore, Govt. of Punjab) through survey questionnaire.The descriptive statistics was calculated using SPSS. The confirmatory factor analysis was run in the AMOS. The scale items that meet the minimum criteria was used for calculating the reliability of the scales. The structural equation modelling (SEM) was used to test CFA for factor analysis. This research is contribute to the field of study by posing the setback in the system and suggesting practical ideas to overcome them.Item HRM Practices and Employee Engagement: Role of Organizational Politics.(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Wajahat Hussain; FA17-RBA-008; Dr. Ahmad Qamar; LHR TP 5679Purpose. The purpose of this study was to examine the moderating effect of organizational politics between the relationship of HRM practices (job security, training and development and employee participation in decision making) and employee engagement in education sector among teaching and management faculty in public and private colleges in Pakistan. Design/methodology/approach. The survey includes data from 160 employees among public and private colleges. Six hypothesis were tested on base on the constructed model. SPSS and Warp PLS software was used to analyze the hypothesis and to run different statistical tests. Findings. This study finds that HRM practices such as training and development and employee Participation in decision making are the significant predictors of employee engagement. Results also identifies that job security is not a significant predictor of employee engagement. And organizational politics does not play the role of moderator.