Role of Emotional Intelligence on Project Success along with the mediating role of Job Satisfaction and Trust

Abstract

Number of projects are increasing exponentially every year. Although organizations put a lot of effort in making the project a successful in order to gain financial, economic and organizational growth. So a successful project can boost morale within organization along with the substantial financial growth and customer’s satisfaction. But often the execution of project faces failure. There are lot of factors involved in the failure of projects which includes the hard skill i.e. technical and the soft skill i.e. emotional intelligence, leadership etc. But recent researchers are pointing to the importance of soft skill to make a project successful. This research used a quantitative approach to comprehend how soft skill i.e. emotional intelligence (EI) of manager plays part in project success. In this study a model associating emotional intelligence to project success was tested and the mediating effects of two work attitudes i.e. job satisfaction and trust was examined on this association. The quantitative facts were gather from 286 managerial persons involved in construction firms of Lahore. Statistical tests shows that there is a positive association between EI and project success. Also this relationship is partially mediated by Job Satisfaction and Trust variables. This study will help the organizations to select a suitable candidate having high emotional intelligence in order to make the project successful. Also this study shows organizations that having high job satisfaction and trust among the team members will significantly affect the success of the project. As far as theoretical aspect, it fulfill the need of testing and validating the relationship of EI and project success along with the mediating effect of work attitudes i.e. Job Satisfaction and Trust. Key Words: Emotional Intelligence, Job Satisfaction, Project Success, Trust