INTERNSHIP REPORT ON PAKISTAN TELECOMMUNICATION COMPANY LIMITED

Abstract

EXECUTIVE SUMMARY This internship report covers my six weeks of experience at the Finance and Revenue departments of Pakistan Telecommunication Company Limited (PTCL). The report starts with the evolution of PTCL from a telegraph department in 1947. The background explains various events in the journey of PTCL and effects of privatization. Corporate vision, mission and corporate information is mentioned to make us aware about what company believes in and who are managing this historic and leading telecommunication company of Pakistan. Organizational structure has been explained with the help of an organizational chart. The Organizational structure section explains the complete hierarchy of various departments of PTCL at corporate level. Company’s position has been analyzed using SWOT analysis. The SWOT analysis helps us understand the opportunities and challenges faced by the company and what PTCL can do to overcome weaknesses and benefit from opportunities. Marketing strategies section explains the products and services being provided to its customers by PTCL. PTCL basically offers three types of services i.e. one play (Internet), two play (Internet and DSL) and three play (Internet, DSL and Smart TV). The competitive strategies which PTCL is currently implementing are cost leadership, diversification and differentiation. Finance department is the main focus of the internship. The finance branch includes accounts office which deals with operational and capital expenditures, whereas revenue department mainly deals with customers’ complaints and recovery of maximum receivables by the customers. The revenue department tries to retain the defaulters and recovers the receivables in order to avoid bad debts.