iii Barriers to TQM Implementation in Service Industry of Pakistan

Abstract

Thisstudyaimstoexploresthebarriersinsuccessfulimplementationoftotalqualitymanagement (TQM) in education sector of Lahore District. A sample of one hundred and twenty people from different Universities of Lahore District were selected through convenience sampling technique. Descriptive research designed and a self-developed semi-structured questionnaire was used for gathering information from the sample subjects. Descriptive statistics i.e., mean, standard deviation and inferential statistic i.e., t-test were employed for the statistical analysis of the data. Thescaleitemsthatmeettheminimumcriteriawasusedforcalculatingthereliabilityofthescales. The findings showed a number of barriers in implementing TQM. The results indicated that employee's barriers and process barriers were the main barriers faced by education sector in implementing TQM. Based on findings, it was strongly recommended that all the educational institutionsshouldbeboundbythecompetentauthoritiestoadoptthetechniqueofTQM.Aspecial professional in-service training programme regarding TQM implementation should beintroduced so that education sector may be equipped with the modern techniques of successful TQM implementation. This research will contribute to the field of study by posing the setback in the system and suggesting practical ideas to over