iii Impact of employee voice on organizational value: A study of telecom sector of Pakistan

Abstract

In today’s dynamic environment, employees are becoming the most valuable asset to the organizations, because they are the main source who can add value to their organization by their commitment, creativity and high performance. But this all depends on how the employees are being treated by their organizations. The present study focuses on positive side of employee voice and investigates that how employee voice can lead to a better performance, creativity in job and organizational commitment. It was assumed that the status of employee voice depends on the manager/team lead/ supervisor of that employee as how the raised voice has been perceived and resultantly it can affect the performance, creativity and commitment of that employee. Employees usually depict two types of voice behavior i.e. supportive and challengeable type. Both are perceived differently by the organization and therefore, yield different outcomes. In a sample of 300 employees of telecom sector of Pakistan, as hypothesized, employees who frequently raised supportive type of voice were being considered as loyal to the organization and eventually they performed with creativity and commitment. On the other hand, employees who tend to raise challengeable voice were considered as threat by their respective manager/team lead/supervisor and hence it hindered their performance, creativity and commitment towards their organizations. The validity of the instrument has been tested through Confirmatory Factor Analysis (CFA) in AMOS 19 and hypotheses were being tested by applying regression analysis on SPSS 19 and Structural Equation Modeling SEM in AMOS 19. The results show that employees at telecom sector do perform with creativity and commitment if perceived as loyal because of their frequently shown supportive type of voice behavior. Likewise, if employees are perceived as threat based on their challengeable voice behavior, it will hinder their performance and creativity and they will be less committed towards their organizations.