Impact of leader member exchange and working behavior (OCB) on job satisfaction: a study from Banking Industry of Punjab, Pakistan

Abstract

This research focuses the relationship between Leader Member Exchange, Organizational Citizenship Behavior and Job Satisfaction. Firstly the research explored how Leader Member Exchange influences Organizational Citizenship Behavior and Job Satisfaction. Secondly, it focused how Organizational Citizenship Behavior influences Job Satisfaction. This research uniquely highlighted the impact of Leader Member Exchange on two dimensions of Organizational Citizenship Behavior i.e. Organizational Citizenship Behavior directed towards Individuals and Organizational Citizenship Behavior directed towards Organization. Another important aspect of the research is the examination of Leader Member Exchange and Organizational Citizenship Behavior on several dimensions of Job Satisfaction. Data is collected through self-reporting questionnaires from 227 respondents. This data is collected from banking sector and regression modeling is used for data analysis. The findings indicate that Leader Member Exchange significantly influences Organizational Citizenship Behavior, on overall basis as well as its dimensions i.e. Organizational Citizenship Behavior (Individual) and Organizational Citizenship Behavior (Organization). Similarly, Organizational Citizenship Behavior significantly influences overall Job Satisfaction