BITS

Abstract

Engagement with your customers through their preferred platform is beneficial for any business. There are multiple good platforms that help you to keep engaging with your customers majorly through email or branded SMS.BITS objective is to improve Customer engagement with businesses to increase business growth and enhance business sales not through emails or branded SMS but with the most widely used chatting platform WhatsApp. BITS will provide a platform for running and managing WhatsApp campaigns to promote business services to their consumers within a specific timeframe through WhatsApp. BITS will provide a proper interface for interacting with every customer separately and manage them efficiently. A proper inbox with which you can chat with your customer and label them differently. BITS will also provide a system for reports and analytics and contact management and a system for employee management with which you can manage your employees effectively so your employees can manage your customers effectively. This system will fulfilled the gap between businesses and their consumers.