Department of Management Science
Permanent URI for this communityhttps://repository.cuilahore.edu.pk/handle/123456789/20
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Item The Moderating Role of Risk on Informal and Formal Control on Process Performance: An Evidence from Lahore base IT firms(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Umar Munir; SP17-RPM-003; Dr. Ahmad Nawaz; LHR TP 5699The main focus of this study is to inquire about the impact of control on process performance with the moderating role of risk in the information technology industry of Lahore, Pakistan. Finding the impacts of control types and moderating roles of risk types on process performance is the main contribution of this study because the information technology industry of Pakistan is facing problems of lack of control and risk. Empirical data is collected from large and medium scale information technology companies based in Lahore city. Empirical data is tested by using SPSS technique and results are deduced. All the hypotheses of the study are validated. The results showed that informal control and formal control has a positive impact on process performance because to enhance better control is improving the chances of better process performance. User and requirement risk are used as moderating variables. It is found that user risk and requirement risk have a negative impact on the relationship between control and process performance. Both of these risk lead to miss commitments and process performance is compromised. Hence, it is the responsibility of Project Manager (PM) to enhance control of the project and to avoid, reduce or minimize the unfavourable effects of user and requirement risk on process performance.Item Impact of Customer Abuse and Job boredom on Job Burnout: Moderating Role of Self-Efficacy(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2019) Hummara Abbas; FA16-RMS-005; Dr. Ahmad Qamar; LHR TP 5688The purpose of this research is to observe the relationship between customer abuse and job boredom with the dependent variable job burnout. Here self-efficacy is used as moderator variable. For this research data is collected from call centres. Reason is that these four variables strongly lie in call centres organization. Where employees face abusive language from customers side which create stress and pressure for employees .and after this due to call center environment and customers behavior reduces the confidence level of employees which leads to job burnout. Where employees expectation are totally opposite to the job requirements. They feel helpless in the organization. At the same time it becomes some difficult to follow the rules of organization and treated with customer in a good way. So here the moderator self-efficacy is used to overcome this issue. Where employees use their inner skills and capabilities to deal the customers. For data analysis Lahore city is selected with the sample of 291 employees. and data has been gathered through close ended questionnaire. In data analysis SPSS and confirmatory analysis through SEM are used to test hypothesis. This software is used to test the relationships of variables.Item Impact of Organizational Climate on Intention to Leave, moderating role of Career Commitment: An evidence from retail chains in Pakistan(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Tehseen Ul Mushtaq; FA14-MSMS-014; Dr. Abdus Sattar Abbasi; LHR TP 4853Retail chain industry in Pakistan is growing fast. This footwear retail chains industry facing a problem of turnover in frontline employees. Individuals enter a company with their own career plans. Organizational climate plays a vital role in employee intention to leave. This study investigates the moderating role of career commitment on the relationship between organizational climate and employee intention to leave. Sample was collected from frontline employees of footwear retail industry. A total of 206 front-line employees participated in the study. Descriptive statistics and regression analysis are used in this study to examine and analyze the data. The results of the study showed that reward, responsibility and career commitment had a negative significant association with intention to leave while structure has positive significant association with intention to leave and support proved insignificant. Employee career commitment was an efficient moderator in relationship of organization climate and employee intention to leave. Career commitment moderates the relationship between organizational structure and intention to leave negatively while career commitment moderates the relationship between responsibility and intention to leave positively. In presence of career commitment support and reward proved insignificant. The results highlight the bad working environment was associated with the intention to leave in footwear retail chains. The study suggests positive organizational climate and career commitment enhances and exerts frontline employees‘ satisfaction and therefore it is less likely to look for another job at any organization.Item Exploring the Interaction Effect of Agile Practices and Team Psychological Empowerment on Project Performance in the IT Sector Considering the Moderating Role of Team Size(COMSATS University Islamabad, Lahore Campus Library Information Services, CUI Lahore, 2022-02-09) Maham Saeed; FA22-RPM-004; Management Sciences; LHR TP 9419The rapid evolution of IT sectors requires effective and smart project management methodologies to get better project performance. This study explores the interesting interplay between agile practices and project performance while considering the combined effect of team psychological empowerment, team cohesion, and team size. Agile methodologies have revolutionized the IT sector in terms of performance because of their flexible, iterative, and customer-centric nature. However, making teams psychologically empowered by giving them a sense of autonomy, competence, meaningfulness, and impact boosts the results of agile practice for improved project performance. We conducted this study by extensively gathering data from 250 project managers working in Agile-based organizations by using online survey forms. After that, we used structural equation modeling to test our proposed hypotheses. Our analysis revealed that agile practices significantly enhance project performance by fostering team psychological empowerment and team cohesion within smaller teams. This study also highlights the importance of optimal team size for greater impact. This study provides a roadmap for project managers to understand the team dynamics and, the combined effect of team psychological empowerment and team cohesion to get the best team performance and improved project performance. Our research provided a new layer of understanding of the complex interplay between our variables and offers actionable insights for the IT industry.Item Capital Structure and Firm Performance: Moderating Role of Business Strategy and Competitive Intensity(Library Information Services COMSATS University Islamabad Lahore Campus, 2017-01-29) Sheikh Naveed Ahmed; FA10-PMS-006; Prof. Dr. Talat Afza; LHR TP 5937overall cost of capital but also helps in enhancing the overall performance of the firms. The purpose of the present research was three folds. Firstly, this study investigated the relationship between capital structure and performance of non-financial firms of Pakistan. Secondly, the novel contribution of the current study was to examine the moderating role of business strategy between the relationship of capital structure and firm’s performance. Thirdly, the present study also contributed in the existing literature by exploring the extent to which firm’s competitive intensity moderated the leverage-performance relationship. The data of 333 listed non-financial firms of Pakistan over the period of eight years (2006-2013) was selected for the final analysis. Both book and market based measures were utilized to compute the performance of the selected firms whereas capital structure of the firms was measured through three different proxies. Business strategy was divided into four strategic categories and Herfindahl-Hirschman index was selected to compute the competitive intensity of the firms. The results of the study depicted that capital structure negatively and significantly influence the accounting measures of performance whereas the relationship between capital structure and market performance (Q ratio) was significantly positive. In addition, the results showed that 31% of the selected sample firms were inclined towards the cost leadership strategy to accomplish their business objectives. The results of moderating analysis showed that cost leadership strategy positively moderate the relationship between capital structure and firm performance. It implies that debt financing is financially viable for the cost leadership firms. In addition, the results specified that when the firms try to maintain high debt ratio while pursuing a product differentiation or hybrid strategy, incur a significant performance penalty. Moreover, the results showed that debt financing is also harmful for the performance of “stuck in the middle” firms but the results were statistically insignificant in most cases. Furthermore, the results also revealed that product market competition can be used as a substitute for debt to limit the discretionary resources of the managers. Consequently, debt financing cannot create real financial benefits in the presence of high product market competition. Finally, based on the findings of the research, the present study also suggested some policy implications for the regulators, policy makers and firm’s managers.