Department of Management Science

Permanent URI for this communityhttps://repository.cuilahore.edu.pk/handle/123456789/20

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Subject: search.filters.subject.Employee Performance

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    Relationships between Workload, Work-Family Conflict and Employee Performance in Software Industry in Pakistan
    (Library Information Services COMSATS University Islamabad Lahore Campus, 2023-02-09) Minahal Ali; SP22-RBA-004; Dr. Ahmad Qammar; LHR TP 8744
    An employee's performance is a significant indicator of organizational success. In Pakistan’s thriving software sector, handling the workload along with reducing conflict between work-family becomes crucial issues for employee performance. Based on the foundation of inter-role conflict, this study aims to investigate the relationship between workload, work-family balance, and employee performance, with the moderating effect of supervisor support in the software houses of Pakistan. This research uses quantitative research method. The data was collected from 180 employees working in different software houses located in Pakistan. The participants were sent an online survey form created on Google Forms. Convenience sampling was employed in this research. The data was analyzed by using WarpPLS 7.0. The results of the study indicate that workload has a positive relationship with employee performance and also work-family conflict is positively related to the workload. In addition to this, it is indicated that work-family completely mediates the relationship between workload employee performance. The findings of the research also suggest that supervisor support is insignificantly related to workload and work–family conflict. This study offers useful insights for both managers and the current body of literature on human resource management. The study suggests that managers should acknowledge the importance of work-family conflict and consider implementing flexible working hours and arrangements, training opportunities, and company policies that support a family-friendly work environment in order to improve organisational effectiveness and performance.
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    Effect of Training and Development Program on Employee Performance
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2020) KANZA GABA; FA17-BBA-215; AMINA HAMEED; LHR TP 6784
    Today the business world has completely changed its shape and meaning, there are many emerging industries that have change the concept of product and market offering, service industry is one of them, trend has changed people now do not hesitate buying and selling intangible products. Entrepreneurs are more willing to invest in this sector due to high growth rate as this market is still uncaptured. The only difficulty faced by business is that consumption and production occurs at same time and involves high interaction with customers, even depending on type of product sometimes customers may or may not involves in production process, and the frontline to deal the customers are the employees. The success determinant factor of organization is the employees if they perform well, every time and customer experiences consistency in level of service provided he will revisit and become loyal to brand, but if he experiences inconsistency in level of services provided by the employee he may switch to other alternatives. To serve the customers right, employees must be trained and have sufficient knowledge about the requirement of their respective jobs so that the service level during interaction with customer won’t be compromised at all and the study is conducted to determine how the quality of human resource can be improved, and therefore, goes on to discuss the effects of training and development programs on employee’s performance.