Department of Management Science

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Subject: search.filters.subject.Dr. Faisal Tehseen Shah

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    Factors contributing to the effectiveness for simultaneous multiple projects in service sector of Pakistan
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Arsilan Maseel; SP16-RPM-001; Dr. Faisal Tehseen Shah; LHR TP 5215
    In many organizations, a project manager is assigned more than one project at the same time. This research is based on multi project managers and this type of management in which a project manager has to deal several projects simultaneously is known as ―Management of a Group of Multiple Projects‖ or MGMP. The study has identified the key drivers of effectiveness in MGMP in service sector of Pakistan. The moderation effect of top management support for the key drivers with performance and learning has also been studied. Using a questionnaire, data has been obtained from 179 project managers working in the service sector of Pakistan. It has been found that project manager assignment and project manager competency are the significant predictors of the effectiveness of MGMP. None of the factors under consideration has found to be significant predictor of project manager learning. This study confirms the role of top management support as a moderator for the relationship between these factors and MGMP effectiveness. The top management support moderates positively the relationship between PM assignment, PM competency and project performance. The relation between resource allocation, PM competency and PM learning is also moderated positively by the top management support. The research is helpful for managers to understand how the performance in MGMP can be enhanced and what are the factors the top management has to consider enhance performance of projects.
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    Assessing the Influence of Transformational Leadership on Project Success: Role of Team Building Dimensions
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Hafiz Fakhar Abbas; FA13-MSPm-003; Dr. Faisal Tehseen Shah; LHR TP 4860
    This study examines the impact of transformational leadership on project success in presence of team building dimensions (goal setting, interpersonal relations, role clarification and problem solving) (as mediators) in construction sector of Pakistan. If manager has the characteristics of transformational leadership can help ensure the success of the project even at a large scale. They actually inspire the followers to perform better and even beyond their expectations to foster healthy relationship. Similarly, a transformational leader may incorporate the team building dimensions in the project teams. With transformational leadership, team building dimensions also becomes the part of the team creation which ultimately impact the performance of the project team. This will help team members even in the absence of the team leader. Data collection was done using questionnaire. These questionnaires were distributed to the project managers in the construction sector of Pakistan. Findings suggest that there exists a significant relationship of transformational leadership and project success. There also exists a significant relationship between team building dimensions (goal setting, role clarification and problem solving except interpersonal relations) and project success. Future research dimensions and recommendations are also presented.
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    Assessing the Influence of Transformational Leadership on Project Success: Role of Team Building Dimensions
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Hafiz Fakhar Abbas; FA13-MSPm-003; Dr. Faisal Tehseen Shah; LHR TP 4860
    This study examines the impact of transformational leadership on project success in presence of team building dimensions (goal setting, interpersonal relations, role clarification and problem solving) (as mediators) in construction sector of Pakistan. If manager has the characteristics of transformational leadership can help ensure the success of the project even at a large scale. They actually inspire the followers to perform better and even beyond their expectations to foster healthy relationship. Similarly, a transformational leader may incorporate the team building dimensions in the project teams. With transformational leadership, team building dimensions also becomes the part of the team creation which ultimately impact the performance of the project team. This will help team members even in the absence of the team leader. Data collection was done using questionnaire. These questionnaires were distributed to the project managers in the construction sector of Pakistan. Findings suggest that there exists a significant relationship of transformational leadership and project success. There also exists a significant relationship between team building dimensions (goal setting, role clarification and problem solving except interpersonal relations) and project success. Future research dimensions and recommendations are also presented.
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    To analyze the impact of E-Service Quality and trust propensity on consumers Repurchase Intention with mediating role of satisfaction in E-Commerce
    (Library Information Services COMSATS University Islamabad Lahore Campus, 2014-02-04) Raheela Mughal; SP14-MSPM-032; Dr. Faisal Tehseen Shah; LHR TP 4358
    Today world e-commerce is included in every field. This study examines the impact of e-service on the Repurchase Intention behavior of the customer. Certain factors like e-Service Quality and trust propensity are studied. A customer satisfaction is taken as mediating effect in between the e-Service Quality and Repurchase Intentions of a consumer. The factors and antecedents are studied. Model is proposed through the literature review done from the prior studies. Previous literature strengthens the proposed model justification. Maximum likelihood estimation technique has been used in SEM to test hypothesis. Survey has been conducted. Survey respondents are from diverse background; banking professionals, students, pedagogue and housewives residing in Lahore region of Pakistan
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    Impact of effective Cross Cultural Communication through agile practices on project success.
    (Library Information Services COMSATS University Islamabad Lahore Campus, 2015-02-03) Fatima Shahid; SP14-MSPM-015; Dr. Faisal Tehseen Shah; LHR TP 4357
    In every Outsourced project proper communication plays a vital role, through proper communication between a vendor and client there is no gap of misunderstanding and ultimately helps in the project success. When there are no proper strategies planned out for communication in outsourced projects, then there would be a high risk of failure, waste of time and cost. It is important for both vendor and client to clearly lay out every useful information for carrying out the project successfully and also to enhance the trust and minimizing the cultural difference and defects can be prevented. The aim of this research is to increase the understanding of how agile practices can be used to improve communication between client and vendors involved in outsourced IT software project development. The emphases is on the positive impacts that the implementation of the practices will have on the project success and to see the mediating effect of communication channel and effective communication on the relation between agile practices and project success. Using the vast literature available in the field of agile practices we have shown how agile practices could be used to enhance better communication in a software development project and how it affects the project outcome. The questionnaire scale is adopted from prior studies done related to our study and then we received responses from the project managers, senior software engineer ,software engineer, interne, that are involved in the IT outsourced projects development in Pakistan software houses to get the true and valid outcomes. Then the sobel test, regression analysis, correlation test are performed through SPSS. The results reveals that how after using agile practices during the development of IT software development projects it decreases the communication gap between the vendor and client, through appropriate communication channels, preventing defects, minimizing cultural difference, visibility and documentation and the outcome of the project changes into success. The final conclusion and recommendations will be indicated after the analysis and further research areas and implication of the survey will also be spotlighted. Future recommendations and restrictions based on the self-analysis will also be offered for further research areas suggestions for future study.
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    The Effects of Perceptions of Organizational Politics (POP) on Employee Attitudes and Behaviors: The Moderating Role of Emotional Intelligence.
    (Library Information Services COMSATS University Islamabad Lahore Campus, 2013-02-02) Muhammad Kashif Luqman; FA11-MSMS-041; Dr. Faisal Tehseen Shah; LHR TP 4420
    The current study is an inquiry into perceptions of telecom sector employee of Pakistan towards organizational politics and its impact on their attitudes and behaviors. The effects of three dimensions of Perceived Organizational Politics (POP), named as General Political Behavior (GPB), Go Along to Get Ahead (GAGA) and Pay and Promotion Policies (PPP), on attitudinal and behavioral outcomes of employees was assessed in detail. The moderating role of Emotional Intelligence will be evaluated in afore-mentioned relationship. A well-structured questionnaire was employed to collect data from 190 employees of five large multi-nationals currently operating in Pakistan. Several statistical tools such as one-way ANOVA, Hierarchical Moderated Regression, Correlations, Confirmatory Factor Analysis, Graphical presentation of Interaction terms and simple slope tests were performed to analyze the data. The moderating role of Emotional Intelligence is proved between two of the POP dimensions (GPB and GAGA). The study findings also provide detailed understanding regarding distinguishing roles of three dimensions of organizational politics on employee attitudes and behaviors. The study provides clear guidelines for policy makers in telecom sector to devise such policies that may curb the negative impacts of politics and provide emotional training to employees in this regard. The study has also identified its limitations and prospects for future researchers are also discussed at length.
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    Impact of leader member exchange and working behavior (OCB) on job satisfaction: a study from Banking Industry of Punjab, Pakistan.
    (Library Information Services COMSATS University Islamabad Lahore Campus, 2015-01-30) Muhammad Shomail Server; FA11-MSMS-038; Dr. Faisal Tehseen Shah; LHR TP 4308
    This research focuses the relationship between Leader Member Exchange, Organizational Citizenship Behavior and Job Satisfaction. Firstly the research explored how Leader Member Exchange influences Organizational Citizenship Behavior and Job Satisfaction. Secondly, it focused how Organizational Citizenship Behavior influences Job Satisfaction. This research uniquely highlighted the impact of Leader Member Exchange on two dimensions of Organizational Citizenship Behavior i.e. Organizational Citizenship Behavior directed towards Individuals and Organizational Citizenship Behavior directed towards Organization. Another important aspect of the research is the examination of Leader Member Exchange and Organizational Citizenship Behavior on several dimensions of Job Satisfaction. Data is collected through self-reporting questionnaires from 227 respondents. This data is collected from banking sector and regression modeling is used for data analysis. The findings indicate that Leader Member Exchange significantly influences Organizational Citizenship Behavior, on overall basis as well as its dimensions i.e. Organizational Citizenship Behavior (Individual) and Organizational Citizenship Behavior (Organization). Similarly, Organizational Citizenship Behavior significantly influences overall Job Satisfaction
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    Factors contributing to the effectiveness for simultaneous multiple projects in service sector of Pakistan
    (Library Information Services COMSATS University Islamaabad Lahore Campus, 2016) Arsilan Maseel; SP16-RPM-001; Dr. Faisal Tehseen Shah; LHR TP 5215
    In many organizations, a project manager is assigned more than one project at the same time. This research is based on multi project managers and this type of management in which a project manager has to deal several projects simultaneously is known as ―Management of a Group of Multiple Projects‖ or MGMP. The study has identified the key drivers of effectiveness in MGMP in service sector of Pakistan. The moderation effect of top management support for the key drivers with performance and learning has also been studied. Using a questionnaire, data has been obtained from 179 project managers working in the service sector of Pakistan. It has been found that project manager assignment and project manager competency are the significant predictors of the effectiveness of MGMP. None of the factors under consideration has found to be significant predictor of project manager learning. This study confirms the role of top management support as a moderator for the relationship between these factors and MGMP effectiveness. The top management support moderates positively the relationship between PM assignment, PM competency and project performance. The relation between resource allocation, PM competency and PM learning is also moderated positively by the top management support. The research is helpful for managers to understand how the performance in MGMP can be enhanced and what are the factors the top management has to consider enhance performance of projects.
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    Role of Job Satisfaction, Organization commitment and Leader Member Exchange on Innovative Work Behavior
    (Library Information Services COMSATS University Islamabad Lahore Campus, 2017) Talha Hussaian; SP15-MSPM-009; Dr. Faisal Tehseen Shah
    Role of job Satisfaction and organizational commitment and Innovation is their impact on leader member exchange and innovative work behavior have been a subject of discussion among the top management of software industry. The existing structure still hasn’t been able to formulate a working environment which promotes innovative work behavior for the employees. The objective of this research is ascertain if the Role of LMX, Job satisfaction and Organizational commitment on Innovative work behavior. A survey was conducted in IT industry of Lahore from software engineers where 220 completed questionnaires were received and analyzed. Demographic analysis was done using SPSS version 2.0 and for empirical analysis Regression, Pearson Correlation, Reliability and linear regression was carried out. The findings proved that LMX and Organizational Commitment have positive relation with Innovative work behavior and the job satisfaction is not significant with innovative work behavior. Information technology is the backbone of Pakistan’s economy, therefore the top management should devise polices in the same direction to employee motivation to increase customer satisfaction. It will consequently promote innovative work behavior among the employees of software industry.
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    Antecedents and Consequences of Cost of Quality in Human Resource Practices of Small and Medium Enterprises in Punjab, Pakistan
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2017) Hafiza Sadia Mansoor; FA11-MSMS-014; Dr. Faisal Tehseen Shah; LHR TP 4722
    The study is focused on the analysis of the impact of the Human Resource practices (HR Planning, Communication, training and development and performance evaluation and feedback) in the Small and Medium Enterprises of Pakistan on the Costs of Quality like lack of commitment, cynicism, intention to quit and absenteeism, considering it as an expense. The study will also evaluate the ultimate impact of these costs on the performance of the organization. The mediating role of the Costs of Quality on the relationship of the HR Practices and the Organizational Performance is also evaluated during the study. The salary based employees of the organizations having 5 – 250 employees have been selected on the basis of stratified sampling technique for the data collection purposes. Out of 600 questionnaires distributed, 290 were returned and 278 were used for the study. The relationship of HR Practices and organization performance has been found to be significantly mediated by the Costs of Quality. The study will be highly significant for the practitioners in the SMEs, shifting their focus towards the increased quality HR practices.