Department of Management Science

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Author: search.filters.author.Dr. Sidra RamzanSubject: search.filters.subject.DEPARTMENT OF MANAGEMENT SCIENCES

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    Artificial Intelligence and Technology Importance in Revolutionizing Parcel and Courier Delivery Services in Pakistan
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2024) Muhammad Murtaza; FA22-RBA-028; Dr. Sidra Ramzan; LHR TP 9436
    In the era of 4th the fourth industrial revolution, which includes the technology and innovation systems and the Internet of Things (IoT) and other technologies, with the focus on automation and data sharing in production. Modern innovations in high-capacity connectivity, new ways for humans to interact with machines (like VR and touch interfaces), and methods for physically bringing digital instructions to life (like 3D printing and robotics) have all been characterised as the fourth industrial age (additive manufacturing) (Bundy, 2017). The delivery parcel services industry in Pakistan has experienced significant transformation driven by technological advancements and the exponential growth of e-commerce. As the technology is growing with the passage of time customer expectations also getting rise. Companies are increasingly looking forward for Artificial Intelligence (AI) and other technologies to optimize their logistics and delivery operations for their smooth working. AI technologies offer new opportunities that enhance efficiency that improve customer satisfaction, and reduce operational costs. The rise of e- commerce and the business sector of Parcel and courier delivery services in Pakistan has required fundamental changed the landscape of services. Customer now expect rapid reliable and transparent delivery services that can increase customer satisfaction. This demand puts significant pressure and need on logistics companies to innovate and improve their operations (Benton, DEC 2020). Artificial Intelligence and other latest technologies that can analyze significant amount of data and learn from it presents powerful tool to address such facing challenges in market.
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    Comparative Study of the USA and Pakistan Textile Product Quality Regulations
    (Library Information Services, COMSATS University Islamabad, Lahore Campus, 2024) Husnain Murtaza; CIIT/FA22-RBA-029/LHR; Dr. Sidra Ramzan; LHR TP 9440
    Pakistan, having joined the World Trade Organization (WTO) on January 1, 1995, was 'unwillingly' required to introduce standards and a quality control system that adhered to the best international practices. The issue Pakistan faced after joining the WTO was to safeguard its domestic consumers while competing with other countries or establishing an unmatched position in global markets for its commodities. A national standardization authority had to be established in Pakistan to provide crucial technical support to manufacturers and service providers in compliance with international norms, as the adoption of standards and quality control techniques was inevitable in an era of globalization. Consequently, on March 17, 1996, the Pakistan Standards and Quality Control Act was passed, enabling the Ministry of Science and Technology to create a national standardizing organization. Pakistan Standards Development Committee (PSQCA) was founded on December 1, 2000, in accordance with this Act. The purpose of PSQCA's founding was to provide government advice on standardizing programs, projects, and activities that would safeguard consumers while advancing industry growth and efficiency. Along with "advancing the national economy, promoting productivity in manufacturing and development, making sure the health and safety of the public, safeguarding customers, facilitating trade on a global scale and furthering worldwide collaboration in relation to standards and conformity inspection," the Authority's primary mission was to "foster and promote standards and conformity assessment" (https://www.psqca.com.pk/, n.d.).