Department of Management Science
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Item Factors contributing to the effectiveness for simultaneous multiple projects in service sector of Pakistan(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Arsilan Maseel; SP16-RPM-001; Dr. Faisal Tehseen Shah; LHR TP 5215In many organizations, a project manager is assigned more than one project at the same time. This research is based on multi project managers and this type of management in which a project manager has to deal several projects simultaneously is known as ―Management of a Group of Multiple Projects‖ or MGMP. The study has identified the key drivers of effectiveness in MGMP in service sector of Pakistan. The moderation effect of top management support for the key drivers with performance and learning has also been studied. Using a questionnaire, data has been obtained from 179 project managers working in the service sector of Pakistan. It has been found that project manager assignment and project manager competency are the significant predictors of the effectiveness of MGMP. None of the factors under consideration has found to be significant predictor of project manager learning. This study confirms the role of top management support as a moderator for the relationship between these factors and MGMP effectiveness. The top management support moderates positively the relationship between PM assignment, PM competency and project performance. The relation between resource allocation, PM competency and PM learning is also moderated positively by the top management support. The research is helpful for managers to understand how the performance in MGMP can be enhanced and what are the factors the top management has to consider enhance performance of projects.Item Assessing the Influence of Transformational Leadership on Project Success: Role of Team Building Dimensions(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Hafiz Fakhar Abbas; FA13-MSPm-003; Dr. Faisal Tehseen Shah; LHR TP 4860This study examines the impact of transformational leadership on project success in presence of team building dimensions (goal setting, interpersonal relations, role clarification and problem solving) (as mediators) in construction sector of Pakistan. If manager has the characteristics of transformational leadership can help ensure the success of the project even at a large scale. They actually inspire the followers to perform better and even beyond their expectations to foster healthy relationship. Similarly, a transformational leader may incorporate the team building dimensions in the project teams. With transformational leadership, team building dimensions also becomes the part of the team creation which ultimately impact the performance of the project team. This will help team members even in the absence of the team leader. Data collection was done using questionnaire. These questionnaires were distributed to the project managers in the construction sector of Pakistan. Findings suggest that there exists a significant relationship of transformational leadership and project success. There also exists a significant relationship between team building dimensions (goal setting, role clarification and problem solving except interpersonal relations) and project success. Future research dimensions and recommendations are also presented.Item Assessing the Influence of Transformational Leadership on Project Success: Role of Team Building Dimensions(Library Information Services, COMSATS University Islamabad, Lahore Campus, 2018) Hafiz Fakhar Abbas; FA13-MSPm-003; Dr. Faisal Tehseen Shah; LHR TP 4860This study examines the impact of transformational leadership on project success in presence of team building dimensions (goal setting, interpersonal relations, role clarification and problem solving) (as mediators) in construction sector of Pakistan. If manager has the characteristics of transformational leadership can help ensure the success of the project even at a large scale. They actually inspire the followers to perform better and even beyond their expectations to foster healthy relationship. Similarly, a transformational leader may incorporate the team building dimensions in the project teams. With transformational leadership, team building dimensions also becomes the part of the team creation which ultimately impact the performance of the project team. This will help team members even in the absence of the team leader. Data collection was done using questionnaire. These questionnaires were distributed to the project managers in the construction sector of Pakistan. Findings suggest that there exists a significant relationship of transformational leadership and project success. There also exists a significant relationship between team building dimensions (goal setting, role clarification and problem solving except interpersonal relations) and project success. Future research dimensions and recommendations are also presented.Item Impact of leader member exchange and working behavior (OCB) on job satisfaction: a study from Banking Industry of Punjab, Pakistan.(Library Information Services, CUI Lahore, 2015) Muhamamd Shomail Sarwar; MSMS-FA11- 038; Dr. Faisal Tehseen ShahThis research focuses the relationship between Leader Member Exchange, Organizational Citizenship Behavior and Job Satisfaction. Firstly the research explored how Leader Member Exchange influences Organizational Citizenship Behavior and Job Satisfaction. Secondly, it focused how Organizational Citizenship Behavior influences Job Satisfaction. This research uniquely highlighted the impact of Leader Member Exchange on two dimensions of Organizational Citizenship Behavior i.e. Organizational Citizenship Behavior directed towards Individuals and Organizational Citizenship Behavior directed towards Organization. Another important aspect of the research is the examination of Leader Member Exchange and Organizational Citizenship Behavior on several dimensions of Job Satisfaction. Data is collected through self-reporting questionnaires from 227 respondents. This data is collected from banking sector and regression modeling is used for data analysis. The findings indicate that Leader Member Exchange significantly influences Organizational Citizenship Behavior, on overall basis as well as its dimensions i.e. Organizational Citizenship Behavior (Individual) and Organizational Citizenship Behavior (Organization). Similarly, Organizational Citizenship Behavior significantly influences overall Job SatisfactionItem Impact of leader member exchange and working behavior (OCB) on job satisfaction: a study from Banking Industry of Punjab, Pakistan(Library Information Services, CUI Lahore, 2015) Muhamamd Shomail Sarwar; MSMS-FA11- 038; Dr. Faisal Tehseen ShahThis research focuses the relationship between Leader Member Exchange, Organizational Citizenship Behavior and Job Satisfaction. Firstly the research explored how Leader Member Exchange influences Organizational Citizenship Behavior and Job Satisfaction. Secondly, it focused how Organizational Citizenship Behavior influences Job Satisfaction. This research uniquely highlighted the impact of Leader Member Exchange on two dimensions of Organizational Citizenship Behavior i.e. Organizational Citizenship Behavior directed towards Individuals and Organizational Citizenship Behavior directed towards Organization. Another important aspect of the research is the examination of Leader Member Exchange and Organizational Citizenship Behavior on several dimensions of Job Satisfaction. Data is collected through self-reporting questionnaires from 227 respondents. This data is collected from banking sector and regression modeling is used for data analysis. The findings indicate that Leader Member Exchange significantly influences Organizational Citizenship Behavior, on overall basis as well as its dimensions i.e. Organizational Citizenship Behavior (Individual) and Organizational Citizenship Behavior (Organization). Similarly, Organizational Citizenship Behavior significantly influences overall Job SatisfactionItem Assessing the Influence of Transformational Leadership on Project Success: Role of Team Building Dimensions(Library Information Services, CUI Lahore, 2019) Hafiz Fakhar Abbas; FA13-MSPM-003/; Dr. Faisal Tehseen ShahThis study examines the impact of transformational leadership on project success in presence of team building dimensions (goal setting, interpersonal relations, role clarification and problem solving) (as mediators) in construction sector of Pakistan. If manager has the characteristics of transformational leadership can help ensure the success of the project even at a large scale. They actually inspire the followers to perform better and even beyond their expectations to foster healthy relationship. Similarly, a transformational leader may incorporate the team building dimensions in the project teams. With transformational leadership, team building dimensions also becomes the part of the team creation which ultimately impact the performance of the project team. This will help team members even in the absence of the team leader. Data collection was done using questionnaire. These questionnaires were distributed to the project managers in the construction sector of Pakistan. Findings suggest that there exists a significant relationship of transformational leadership and project success. There also exists a significant relationship between team building dimensions (goal setting, role clarification and problem solving except interpersonal relations) and project success. Future research dimensions and recommendations are also presented. Key words: Transformational Leadership, Team Building Dimensions, Goal Setting, Interpersonal Relations, Role Clarification, Problem Solving,, Project SuccessItem system on its organizational performance with mediating role of cost of quality A case of IT sector of Punjab(Library Information Services, COMSATS University Islamabad, Lahore Campus., 2018-11-20) Abdul Mateen Yousaf; CIIT/SP14-MSPM-022/LHR; Dr. Faisal Tehseen Shah; LHR TP 6974The need to improve the financial position of an organization directly correlates with the process of making quality improvements. Conceptually, as an organization’s quality system matures, changes should occur in the quality costs. Mature and immature quality systems directly affect the different quality costs because these quality costs are input and feedback to quality systems which are responsible for organization performance. This study aims to focus on the impact of maturity level of organizational quality system on performance of IT organizations of Punjab, with mediating role of cost of quality. A questionnaire was employed to collect data from 201 IT SMEs. Data was collected from the whole top level leadership and top level administration. Data was analyzed through statistical tool Multiple regression modeling for mediation and correlation analysis by using SPSS 20.0. The results revealed that quality system maturity levels are significantly correlated with COQ and organization performance. In the same manner COQ has a significant impact on quality maturity levels as well as organization performance and it significantly mediates the link among organization performance and quality system maturity levels. The current study presents clear guidelines to the top level leadership of IT organizations who are responsible for the implementation of quality in their organizations.Item To analyze the impact of E-Service Quality and trust propensity on consumers Repurchase Intention with mediating role of satisfaction in E-Commerce(Library Information Services COMSATS University Islamabad Lahore Campus, 2014-02-04) Raheela Mughal; SP14-MSPM-032; Dr. Faisal Tehseen Shah; LHR TP 4358Today world e-commerce is included in every field. This study examines the impact of e-service on the Repurchase Intention behavior of the customer. Certain factors like e-Service Quality and trust propensity are studied. A customer satisfaction is taken as mediating effect in between the e-Service Quality and Repurchase Intentions of a consumer. The factors and antecedents are studied. Model is proposed through the literature review done from the prior studies. Previous literature strengthens the proposed model justification. Maximum likelihood estimation technique has been used in SEM to test hypothesis. Survey has been conducted. Survey respondents are from diverse background; banking professionals, students, pedagogue and housewives residing in Lahore region of PakistanItem Impact of Client skills on IT project success with mediating role of project requirements volatility(Library Information Services COMSATS University Islamabad Lahore Campus, 2014-02-04) Sadia Quddous; SP14-MSPM-006; Dr. Faisal Tehseen Shah; LHR TP 4354This study examines the impact of client skills on IT project success with mediating role of requirements volatility. Most of the literature however discusses failure factors and risks in general and the impact of those failure factors on IT project success. This study in addition arbitrates the role of project requirements volatility on IT project success, which has not been explored previously in Pakistan IT Industry. Perceived understanding of client knowledge about skills like project management skills, technical and non-technical skills are studied from the perspective of project development managers, senior managers and team leads who have direct interaction and communication with the clients (Project owner). Certain volatility factors like Scope changes during project, Project plan not updated after requirements changes and Change control not monitored effectively. Volatility factors are taken as mediating effect in between the client skills and success of IT projects. IT projects completed in time, budget and with complete project functionality and performance, and lastly client satisfaction is considered as success indicators of IT projects. A summarized model is proposed through the literature review done from the previous studies. All forgoing literature strengthens the model justification. Software developers, team leads, technical leads, project managers are targeted as respondents for our quantitative analysis. Questionnaires are circulated through a systematic random sampling technique for data collection. Using various tests statistical analysis are performed and findings are reported as results and conclusion. Future implications are also be recommended and proposed.Item Assessing the Influence of Transformational Leadership on Project Success: Role of Team Building Dimensions(Library Informtion Services, CUI Lahore, 2017) Hafiz Fakhar Abbas; CIIT/FA13-MSPM-003/LHR; Dr. Faisal Tehseen Shah; LHR TP 4860This study examines the impact of transformational leadership on project success in presence of team building dimensions (goal setting, interpersonal relations, role clarification and problem solving) (as mediators) in construction sector of Pakistan. If manager has the characteristics of transformational leadership can help ensure the success of the project even at a large scale. They actually inspire the followers to perform better and even beyond their expectations to foster healthy relationship. Similarly, a transformational leader may incorporate the team building dimensions in the project teams. With transformational leadership, team building dimensions also becomes the part of the team creation which ultimately impact the performance of the project team. This will help team members even in the absence of the team leader. Data collection was done using questionnaire. These questionnaires were distributed to the project managers in the construction sector of Pakistan. Findings suggest that there exists a significant relationship of transformational leadership and project success. There also exists a significant relationship between team building dimensions (goal setting, role clarification and problem solving except interpersonal relations) and project success. Future research dimensions and recommendations are also presented. K