Abstract:
An employee's performance is a significant indicator of organizational success. In
Pakistan’s thriving software sector, handling the workload along with reducing conflict
between work-family becomes crucial issues for employee performance. Based on the
foundation of inter-role conflict, this study aims to investigate the relationship between
workload, work-family balance, and employee performance, with the moderating effect of
supervisor support in the software houses of Pakistan. This research uses quantitative
research method. The data was collected from 180 employees working in different software
houses located in Pakistan. The participants were sent an online survey form created on
Google Forms. Convenience sampling was employed in this research. The data was
analyzed by using WarpPLS 7.0.
The results of the study indicate that workload has a positive relationship with employee
performance and also work-family conflict is positively related to the workload. In addition
to this, it is indicated that work-family completely mediates the relationship between
workload employee performance. The findings of the research also suggest that supervisor
support is insignificantly related to workload and work–family conflict. This study offers
useful insights for both managers and the current body of literature on human resource
management. The study suggests that managers should acknowledge the importance of
work-family conflict and consider implementing flexible working hours and arrangements,
training opportunities, and company policies that support a family-friendly work
environment in order to improve organisational effectiveness and performance.
