Building An AI Restaurant Chatbot

Abstract

Restaurants are facing a lot of problems in the customer service and in ordering food. Chatbot are the alternative for the human base customer service the great thing that they are available 24/7. For human it’s not easy to be available for 24hours and other thing he/she cannot handle multiple people at the same time due to lot of resource are waste. These AI based Chatbot can handle multiple queries at the same time. There are two types of the Chatbot one is button based and other is AI based (work with NLP). We have created an AI bot which is integrated with Facebook messenger. We use conversational and linear flow in our bot. Our Chatbot is training itself on user inputs to provide appropriate responses. Our Chatbot also has the option to let the client (user) to make a query using the provided buttons or by composing a text based query. This bot help in reserving table, food order. This Chatbot application is supporting two languages, one is English and other is Roman Urdu.