Effect of Perceived Organizational External Prestige in Employee Emotional Exhaustion: Moderated Role of Organization Communication Climate

Abstract

The thesis aims to examine the effect of employee’s perception of firm external reputation on their emotional exhaustion. Research advocates that perceived organizational external prestige has an impact on employee work attitudes and explicate that external repute of an organization makes employees to “bask in the glory of their organization” and augment their self-worth. Organization communication climate ensures employees the availability of intangible job resources and create feelings of positivity which reduces employee emotional exhaustion. The research is done on middle level employees working in dairy processing companies of Punjab, Pakistan. A sample of 202 employees is drawn from the population and the results signified that organizational identification partially mediates the relationship between perceived organizational external prestige and employee emotional exhaustion. The research also showed that organization communication climate act as a moderator as it facilitates the relationship between organizational identification and employee emotional exhaustion. The study adds to the existing body of literature as it explained the phenomena through which perceived organizational external prestige effect employee emotional exhaustion