Abstract:
A chatbot is an artificial intelligence software that can carry out a chat with a user. 85% of
customer interactions will be managed without a human by 2020(Gartner). Chatbots have a wide
range of applications including placing an order, customer support, marketing, sales, and
entertainment. There are two main types of chatbots; navigational (work with predefined quick
replies and buttons) and artificial intelligence-based bots (work with NLP).
In this final year project, we aim to develop an AI Chatbot and target the travel industry. We’ll
be taking Travel Agency named PIA travels as a case study. The chatbot will be deployed on
Facebook Messenger. Our chatbot will train itself on user inputs to provide appropriate responses.
When users interact with our bot using natural language input our problem-oriented trained model
will generate an appropriate response against his/her query. If in case, our chatbot can’t
understand what the user is trying to say it can be directed to chat with a human. Our chatbot will
be able to let the user make a query using the provided buttons as well as text-based input. We
can use our chatbot for marketing by broadcasting registration dates, success stories, or deals. The
chatbot will help in improving services as the chatbot is accessible 24 hours.
